Even the most experienced teams get stuck sometimes. Our support service is designed for companies with in-house simulation expertise that need a reliable sounding board or expert resource to solve specific technical challenges.
Example: Support & Expert services
Troubleshooting the model
When your existing model produces illogical results or has hit a roadblock. We can act as a sounding board to review your model, identify errors and help you move forward quickly.
Methodology & Getting started
For teams new to Plant Simulation or about to embark on their first major project. We can hold a workshop to establish a robust base structure that you can then build on your own.
Developing Custom Features
If you need a specific, advanced feature that is not available as standard. We have the expertise to develop and implement customized code directly into your existing simulation model.
Our support services
Ongoing support contracts
For those who want the security of guaranteed access to our expertise. With an ongoing support contract, you get a predetermined number of support hours to use when the need arises, as well as a reduced hourly rate for any additional hours.
Expert support on request
For defined challenges that require a concentrated effort from one of our experts. We offer flexible blocks of hours to accelerate your projects, perfect for tasks such as model review, specific troubleshooting or as a qualified sounding board.
Do you need a sounding board?
Contact us to discuss a support arrangement that suits your needs, whether it’s a long-term contract or a short-term expert assignment.
Contact us for support