Terms and conditions

The Service

Our service consists of the delivery of a “Product Package” within flow simulation. The scope of the delivery is specified in the order configurator available on the Website and in the subsequent order confirmation.

Standard Content

A Product Package includes the following digital deliverables as standard:

• Simulation Report: A report summarizing the results from the performed simulations.
• Experiment Report: A report detailing the experiments and scenarios that have been analyzed.

Options

Depending on the Customer’s choices at the time of ordering, the delivery may also include:

• Executable Simulation Model (EXE file): An interactive, executable file of the simulation model that does not require external software. The model is locked for editing.
• Simulation File: The source file for the simulation project. Using and editing this file requires the Customer to hold the necessary licensed simulation software.

Order and Agreement

Ordering Process

An order is placed by the Customer filling in and submitting the order form on the Website.

Confirmation and Binding Agreement

After the order form has been submitted, an automatic email will be sent to the email address provided by the Customer. This message contains a verification link.

A binding agreement between the Customer and Us is concluded only when the Customer clicks this verification link, thereby confirming their order. The Customer is then redirected to a page on the Website confirming that the order has been received and that a binding agreement has been entered into. A written order confirmation, which summarizes the order, is sent simultaneously to the Customer’s provided email address.

Prices and Payment

Prices

All prices stated on the Website and in the order configurator are listed in Swedish Kronor (SEK) and exclude value-added tax (VAT). VAT will be added to all prices and specified on the invoice.

Payment

Payment is made against an invoice after the service has been delivered. Payment terms are 30 days net from the invoice date, unless otherwise agreed in writing. In case of late payment, penalty interest will be charged in accordance with the Swedish Interest Act.

Delivery

Delivery Method

Delivery of all digital reports and files is made via a secure link to a cloud service (SharePoint), from which the Customer can review and download the material.

Delivery Time

An estimated delivery time is provided in connection with the order. This timeframe is only an estimate. The actual delivery time is calculated from the day We have received complete and usable input data from the Customer as per section 5.1 below. Normal delivery time is 2-14 working days from this point, depending on the scope of the order.

Customer’s Obligations

Provision of Input Data

For Us to be able to commence and complete our work, the Customer is required to provide all necessary input data. This data shall be delivered in the format and according to the instructions provided by Us in connection with the order confirmation. The Customer is responsible for ensuring that the data provided is correct and complete. Work will commence only after We have received and approved this input data.

Software and Competence

If the Customer orders the “Simulation File” option, the Customer is solely responsible for possessing the necessary software, license, and technical competence required to open, edit, and use the file.

Right of Withdrawal

As this agreement is entered into between two business entities (B2B), no right of withdrawal applies. An order confirmed as per section 2.2 is binding.

Intellectual Property Rights

Ownership

All methods, processes, source code, and underlying technologies used to produce the service are and shall remain the exclusive property of Simulation Partner Sweden AB.

Right of Use

The Customer receives a perpetual, non-exclusive right to use the delivered reports and files for their internal use.

Upon purchasing the Simulation File, the Customer also receives the right to modify the project and run new simulations for their own use.

Resale or distribution of any part of the delivery to a third party is not permitted without prior written consent from Us.

Confidentiality and Confidential Information

The handling of confidential information is governed by our Non-Disclosure Agreement (NDA), which forms an integral part of these Terms and Conditions.

Limitation of Liability

Our liability for any errors or deficiencies in the delivered service is limited to direct damages and to a maximum amount corresponding to the total price of the specific order. We are not liable for indirect damages such as loss of profit, loss of production, or loss of data. The results from the simulations constitute a basis for decision-making, and the Customer bears full responsibility for all decisions and actions based on the information provided.

Processing of Personal Data

We process personal data in accordance with the General Data Protection Regulation (GDPR). For complete information on how we collect, use, and protect your personal data, please see our Privacy Policy.

Disputes and Applicable Law

These Terms and the agreement to which they relate shall be construed in accordance with Swedish law. Any dispute arising in connection with the agreement shall primarily be settled through negotiation between the Parties. If an agreement cannot be reached, the dispute shall be settled by the public courts, with the District Court of Skövde as the court of first instance.